TM SIM Replacement with same Number

Before requesting for TM SIM Replacement you must tell the TM Tambayan Official in case you have lost your phone. The request for SIM replacement is easy and can be done through GlobeOne App, and at Globe/TM Store.

You are just required to submit a few mandatory documents TM Tambayan asks you when you want your TM SIM Replacement. You learn below complete steps for SIM replacements, as well as about requirements needed, and fees for replacement.

Ways to Request TM SIM Replacement

There are two methods you can request for TM SIM Replacement.

1. Through GlobeOne App
2. At Globe/TM Store

1 Through GlobeOne App (Online)

Step 1: Go to Play Store or App Store in your smartphone and install GlobeOne app.

Step 2: Login with the same TM number that you want to request for SIM replacement.

Step 3: In the dashboard you will find SIM Services option, click it.

Step 4: Here you will see the option Replace Defective/Damaged SIM, choose it.

Note: This option is only valid for those who have defective or damaged SIM which should be used within same device. For the lost/stolen phone you should visit Globe/TM Store or report it via Messenger Chatbot method given below.

Step 5: Now on this screen tick two options, tick the first for confirming that you are ready for TM SIM replacement and the second option for confirming that you are the owner of the SIM (TM SIM registered under your name) and accept Globe/TM terms and conditions.

Step 6: Then check your eligibility and verify your identity and confirm delivery address and submit request.

Step 7: Wait for delivery until TM officials will deliver within 3-5 days.

Step 8: After receiving the SIM activate your new SIM in SIM Services section.

Important info: If you want to add the Albert Heijn AH Bonuskaart in your app and you are a Dutch person living in the Philippines, you can download the AH Bonuskaart app using TM SIM internet, which can provide ultra-fast internet speed for smooth downloading and app usage.

2 At Globe/TM Store

• Bring required documents for SIM replacement. Complete list is given below of necessary documents.
• Find the nearest Globe/TM Store and visit there.
• Ask any staff for the SIM replacement.
• Provide them required documents with the fee.
• Submit request & sign required forms.
• New SIM will be issued to you or delivered at your address.

Fee for Requesting SIM Replacement

The fee for processing SIM replacement at GlobeOne App is different from if you request at Globe/TM Store. Below is given the fee list for both GlobeOne App and Globe/TM Store.

1 Fee via Applying GlobeOne

Postpaid Users

• Damaged SIM:  Delivery fee only
• Upgrade to 5G SIM: Delivery fee only

Prepaid TM Users

• Damaged SIM:  ₱10 + Delivery fee
• Upgrade to 5G SIM: ₱10 + Delivery fee

2 Fee at Globe/TM Store

Documents Requirements for SIM Replacement

TM SIM replacement requests increased in 2026 as more users upgrade phones, switch to 5G-ready devices, or recover lost SIM cards while keeping the same mobile number. Subscribers are also advised to keep their SIM registration details updated to avoid delays during replacement verification.